Guest terms

Terms and conditions

Approved version 5 - October, 2024

Introduction

General information about us

Landfolk A/S
CVR: 42074640
Bülowsgade 68, 3. tv.
8000 Aarhus C
Email: support@landfolk.com

These terms and conditions apply to all services that Landfolk A/S, CVR 42074640, Bülowsgade 68, 3.tv., 8000 Aarhus C ("Landfolk", "us", "we" or "our") offers to you as a guest when you use our platform ("Platform") for the intermediation of holiday home rentals. When you create a user profile on our Platform, and when you make a booking, you accept these terms and conditions.

We have tried to communicate our terms as clearly as possible below. If you have any questions, please do not hesitate to contact us at support@landfolk.com.

1) Intermediation

Our mission is to create a Platform that makes private rental of holiday homes easy and transparent for both guests and hosts. By virtue of its Platform, Landfolk is responsible for the intermediation work related to the rental of holiday homes on behalf of hosts and for their expense and risk. When you book a holiday home on our Platform, an agreement is concluded between you and the host for the rental of the holiday home in question for the chosen period and on the terms set out in the listing on the Platform, together with the rights and obligations between you and the host arising from those terms.

Therefore, we accept no responsibility for, and will not become involved in, any disputes between you and the host, nor will we be responsible for the host’s compliance with the law in force at any time.

2) Use of the holiday home

The holiday home may only be used for holiday purposes unless otherwise agreed with the host, and no more persons may stay than the maximum number stated on the Platform, which includes children. Pets may only be brought if this is stated as permitted by the host on the Platform, and it is further stated in the rental agreement where you have actively stated that you want to bring pets in connection with your booking.

The holiday home must be used in accordance with these terms and any guidelines that the host has adopted for the use of his holiday home, provided that you have been informed of these at the time of your booking.

If the holiday home is used in breach of these terms and conditions, including the above guidelines, the legislation in force at any time, to the detriment of the residents and guests of the area and in violation of the public order in general or for purposes other than holiday purposes, the rental agreement may be terminated by the host without notice and with immediate effect.

The price quoted prior to a booking request is based on a rental agreement with private individuals.

Commercial use

If your booking has a commercial purpose, such as a photoshoot, please contact support@landfolk.com. The host reserves the right to make a new offer based on a description of the purpose.

3) Condition and facilities of the holiday home

The holiday homes on the Platform are privately owned and are furnished according to the host's personal style, taste, and needs. Therefore, the holiday homes are not identical, just as their furnishings and equipment will vary.

However, a holiday home will - unless otherwise stated in the listing - be equipped with:

• Stove, coffee maker, cutlery, and kitchen utensils as a minimum for the number of persons allowed
• Basic items that the guest is allowed to use such as salt and pepper, spices, oil, dish soap or /tabs (if the holiday home has a dishwasher), garbage bags, hand soap, basic cleaning products, and toilet paper
• Toilet, cold and hot water, hand shower/shower cubicle, and toilet paper
• Vacuum cleaner
• Heating sources such as radiators or heat pump
• Beds, duvets, and pillows
• Waste container or similar. As these are emptied continually, the waste container cannot be expected to be empty on arrival.

The holiday home may be equipped with items other than those mentioned above. If there is any equipment in the holiday home other than that shown in the listing and above, including a TV, washing machine, tumble dryer or dishwasher, that is not working, we cannot guarantee that the repair can be made during your stay.

Please note that if the holiday home is listed as having a TV, there may not be any TV channels or streaming services available to you. If the host’s streaming services are available to you, you are not allowed to make purchases, rent films or the like unless the host has expressly agreed to this.

If the holiday home has a wood-burning stove, there will be firewood available for you to use for the initial lighting, so you can start enjoying your holiday from the moment you arrive.

If you want additional firewood, you must buy it. If there is more firewood at the holiday home than for the initial lighting, it is the host's private property and may only be used if the host has given permission.

Charging of electric cars is not allowed in the holiday home for safety reasons unless it has a charging station installed for this purpose. Consumption for charging is not included in "normal consumption" (see clause 4) and is therefore settled directly with the host. If you wish to use the charging station, you must arrange this with the host before arrival.

If you need special equipment, including equipment for children, you can contact the host directly through the message centre in your booking and ask if the holiday home has such equipment.

The holiday home will be clean at the time of arrival, but unfortunately, the following may occur if the holiday home has been available for a shorter or longer period after cleaning:

• There may be cobwebs in the holiday home on arrival, as they can quickly be made from hour to hour
• there may be a damp and stuffy smell on arrival, which can be remedied by airing out thoroughly and then turning on the heat
• the windows of the holiday home may look dirty, and there may be sand, flies or similar on arrival, depending on wind and weather conditions.

If the above exceeds what can reasonably be expected, or the state of cleanliness is otherwise unsatisfactory, a complaint may be made in accordance with clause 6 below.

It may happen that previous guests have had pets in the holiday home, even though pets are not allowed in the specific holiday home. In this regard, we point out that any allergic reactions resulting from this do not give the guest the right to cancel or terminate the rental agreement, nor are Landfolk responsible for allergic reactions. In general, we recommend that guests who have dust allergies choose homes with wooden or tiled floors.

In addition, disturbance from construction noise or other noise from the surrounding area of the holiday home may occur. The host or Landfolk cannot be held liable for this.

4) Terms of payment

Once your booking has been confirmed, a binding agreement has been concluded for the rental of the holiday home in question, and full payment will be charged immediately thereafter by Landfolk via the chosen payment method. The booking is confirmed when you receive a written confirmation via the email address you provided us with when you booked.

If the full rental amount is not paid on time, the rental agreement will be terminated with immediate effect. You can read more about the conditions for cancellation after payment in clause 6 below.

All rental prices on the Platform include general consumption (including electricity, heating, and water, but excluding EV-charging). We encourage you as a guest to be responsible both to the host and the environment by only heating as needed, turning off a sauna after use and using the pool, spa, etc., in moderation.

The price also includes the final cleaning, so you don't have to spend the last day of your holiday cleaning. However, see details on cleaning in clause 5.

You can pay by card or bank transfer. Please note that payments by bank transfer are not covered by the chargeback scheme.

Instalment payment

When using Landfolk's instalment payment service, a fee is charged. The exact fee is specified at checkout and during payment through the Platform. In case of cancellation of the confirmed and paid booking, this fee is non-refundable.

If the payment of the 2nd instalment is not made on time, the lease will be terminated with immediate effect and the 1st payment instalment, minus the Landfolk fee associated with the instalment payment, will be refunded.

Extraordinary energy surcharge

The host reserves the right to add an energy surcharge no earlier than 21 days and no later than 14 days before the check-in date, hereinafter referred to as the objection window, if there have been significant price increases in the electricity market between the request date and the objection window. This applies even if the stay is fully paid.

Significant price increases in the electricity market are defined as the average price of electricity in the seven days leading up to the objection window being at least double the average price of the calendar month in which the request was sent. The prices are taken exclusively from Nord Pool for the zone in which the holiday home is located.

If the host wishes to add an energy surcharge, the host will contact Landfolk, who will pass the energy surcharge on to the guest and arrange payment. The guest must be notified of the energy surcharge within the objection window by written notice to the guest via the guest's email or phone number.

If the host adds an energy surcharge, the guest is entitled, notwithstanding any other conditions described in clause 7, to cancel the booking and have the amount paid refunded without undue delay and within 14 days of the cancellation. However, it is a condition that the cancellation is notified to Landfolk within 48 hours after the guest has been notified of the energy surcharge. Otherwise, the guest is considered to have accepted the energy surcharge.

5) Other obligations towards the host

The holiday home must be used in accordance with these terms and any guidelines that the host has adopted for the use of his holiday home, provided that you have been informed of these at the time of your booking.

Arrival- and departure time

Your booking confirmation includes arrival and departure times as well as information about when the holiday home will be ready for occupancy. Please be aware that it is not possible to access the holiday home earlier than agreed, and the holiday home must always be vacated by the departure time at the latest. If a late departure prevents a scheduled third-party cleaning from taking place, you as the guest will be charged 50% of the rental fee for the started day.

Arrangements for handing over the keys upon arrival must be made directly with the host.

Number of guests

When booking, the maximum number of persons in the holiday home will be indicated. At no time may there be more persons in the holiday home than the maximum number indicated in the notice on the Platform. If there are more guests in the holiday home than stated in the booking request, you are obliged to obtain written consent from the host. It is also not allowed to place a caravan, motorhome or pitch a tent on the site unless the host has agreed to this in writing.

Cleaning

With Landfolk, the final cleaning is always included, so you don't have to spend the last day of your holiday cleaning. However, you are obliged to keep the rented holiday home clean to the usual extent and must leave a tidy holiday home at the end of the rental period. This means, among other things, that you must:

• do the dishes
• empty the dishwasher and the fridge
• remove hair and remnants from pets
• remove ashes from the stove
• ready beds
• tidy up cupboards
• empty the rubbish bin and toilet bucket, and dispose of empty bottles/cans/glasses
• clean garden furniture, put it in its place and put cushions back
• clean the grill
• arrange for general clean-up and placement of inventory as it stood upon arrival.

If contrary to expectations, the above is not complied with, any additional costs for cleaning and tidying will be charged.

Smoking

All Landfolk holiday homes are smoke-free. If smoking does occur, you will be charged extra cleaning costs to restore the holiday home to its pre-smoking condition, including cleaning of walls, furniture, etc.

6) Complaints, defects, and deficiencies

At Landfolk, we always strive to create the best possible holiday experience, and we are committed to ensuring that your holiday expectations are met.

Should anything fail to meet your expectations, either on arrival at the holiday home or during your stay, you as a guest are obliged to immediately contact your host. This gives the host an opportunity to rectify any possible deficiencies. Failure to complain within a reasonable time may mean that your right to claim the deficiency, including a claim for full or partial repayment of the rent or compensation, is lost.

In case of a complaint, you as a guest also need to inform Landfolk about the circumstances within 30 days after check-out. You need to send the required information to dispute@landfolk.com.

In case of a complaint, Landfolk will contact the host, who is obliged to rectify a justified defect within a reasonable time, unless the problem is due to your own circumstances. If the defect is not rectified, you should contact Landfolk as soon as possible and before departure via the above-mentioned email.

Please anticipate a short processing time due to the evaluation of any potential claims.

Departure from the holiday home before the end of the rental period, without prior discussion or agreement with either Landfolk or your host, typically happens at your own expense and risk. Of course, we handle your case and assess it based on the applicable terms. A handling time due to the evaluation of your inquiry should be expected.

As a guest, you are liable to the host for any damage that you or your guests may cause to the holiday home, its furnishings and movable property during your stay. Should damage occur to the holiday home or keys be lost, you must inform Landfolk and your host immediately. Your stay includes Landfolk All Risk insurance – you can read the full insurance terms on the website.

7) Modification, cancellation, and withdrawal

There is no right of withdrawal on holiday home rentals on Landfolk.com other than what follows from this clause.

By making a booking via the Platform, you accept and agree to the applicable cancellation policy of the relevant host, as well as the host’s other terms and guidelines of which you have been informed.

As a service, we offer a 48-hour right of cancellation for bookings with arrival more than 72 hours in the future. The right of withdrawal means that you are free to cancel your booking within 48 hours of receiving confirmation of your booking and receive a full refund, provided the arrival time has not passed. If you wish to cancel your purchase, you must notify Landfolk in writing at support@landfolk.com. The cancellation date is calculated from the date on which Landfolk received the cancellation.

If you wish to cancel your booking after the right of withdrawal has expired, you can read more about these terms below. Please note that our hosts can choose between the three different cancellation deadlines below. Therefore, it is important that you note the exact terms and conditions that apply to the holiday home you have booked.

Flexible

Guests are free to cancel their booking up to 14 days before check-in and receive a full refund. Guests can cancel the booking up to 7 days before the check-in date and get 50% of the total rental price refunded. Cancellations less than 7 days before the check-in date are non-refundable.

Moderate

Guests are free to cancel their booking up to 30 days before check-in and receive a full refund. Guests can cancel the booking up to 14 days before the check-in date and get 50% of the total rental price refunded. Cancellations less than 14 days before the check-in date are non-refundable.

Strict

Guests are free to cancel their booking up to 60 days before check-in and receive a full refund. Guests can cancel the booking up to 30 days before the check-in date and get 50% of the total rental price refunded. Cancellations less than 30 days before the check-in date are non-refundable.

Do you want to change the dates of an existing booking

Depending on the availability of the holiday home, you may be able to change your booking if the host agrees. If you wish to extend, shorten or otherwise change your booking, please contact the host through the message centre in your booking. Please note that if your requested dates are unavailable or the host cannot approve a date change, your original booking dates and the above cancellation conditions will remain in effect.

8) Cancellation, force majeure, and exceptional events

The host has the right to cancel the rental agreement if the host and/or Landfolk are prevented from making the holiday home available due to force majeure. In the event that the host cancels due to unusual events, house sale, or termination of the collaboration agreement, Landfolk will charge a fee from the host that is used to re-accommodate the guest.

In case of force majeure, the amount paid will be refunded to you.

Landfolk will, if possible, find an alternative home for the guest to rent.

9) Liability of Landfolk

Landfolk operates the Platform for the intermediation of holiday homes between guest and host. Landfolk is not a party to the rental agreement that you enter into with the host through our Platform. The host, not Landfolk, is responsible for fulfilling the agreed rental service.

10) Right of appeal

You can bring a possible dispute with the host before the Board of Appeal for Holiday Homes, Amagertorv 9, 2., DK-1160 Copenhagen K. Further information on the Board of Appeal is available at www.ankenaevnferiehus.dk. Alternatively, the European Commission's online complaints portal www.ec.europa.eu/odr can be used to lodge a complaint.

11) Youth groups

To book a holiday home on our Platform, you must be at least 18 years old. If the holiday home is to be booked for a group of more than 3 people, all occupants must be at least 25 years old unless otherwise agreed with the host, or the holiday home is to be used for a family stay (parents with children and adolescents).

12) Data protection

When you create and use your Landfolk user profile, we process certain personal data about you.

We need the following information when you shop with us:

Full name and phone number.

We register and pass on the data to the host as it is necessary for them to provide the rental service to you.

Personal data is registered with Landfolk A/S and stored for five years, after which the data is deleted.

We also work with a number of other companies that store and process data. The companies process the data solely on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can adequately protect your data.

The data controller of landfolk.com is Landfolk A/S.

You have the right to know what data we process about you. If you think the data is inaccurate, you have the right to have it rectified. In some cases, we are obliged to delete your personal data if you ask us to. For example, if your data is no longer necessary for the purpose for which we intended to use it. You can also contact us if you believe that your personal data is being processed in breach of the law. You can write to us at support@landfolk.com.

You can read more about our processing of your personal data and your rights in our Privacy Policy, which can be read here.

13) Choice of law

Any dispute or claim arising in connection with the lease, or breach or invalidity thereof, shall be governed by Danish law.