At Landfolk we have an insurance with Gjensidige (Denmark, Norway and Sweden) and Trustiway (Germany, France, Italy and Spain) which cover sudden damages that happen during a rental period.
Frequently asked questions
For hosts
In Denmark, Norway and Sweden
If a guest causes damage during a stay in your Landfolk holiday home, our insurance will cover damage on your property. This includes a broken dining table, damaged TV, stained mattresses, visible and extensive scratch marks on doors from pets and broken valuables with an estimated value above DKK 1,000/NOK 1,000/SEK 1,000/€ 100.
In Germany, France, Italy and Spain
If a guest causes damage during a stay in your Landfolk holiday home, our insurance will cover damage on your property. This includes a broken dining table, damaged TV, stained mattresses, visible and extensive scratch marks on doors from pets and broken valuables with an estimated value above € 50.
Our supplementary insurance does not cover damage caused by fire, theft or damage caused by storm or water as well as fungal damage and missing objects. In these cases, please contact your own insurance.
You report the damage by contacting Landfolk at support@landfolk.com, and we will send you a damage report. Once you have completed and submitted the report together with images of the damage (and preferably original purchase receipts), Gjensidige or Trustiway will process it.
In Germany, France, Italy and Spain
In addition to the above, Landfolk will also help you collect the guest's deductible of €50, if Trustiway accepts your claim.
In Denmark, Norway and Sweden
No, you don't have to report the damage at a specific time, but we recommend that you do it as soon as possible after the guest has checked out.
In Germany, France, Italy and Spain
Yes. You must report any damage within 14 days of the incident in order for your claim to be eligible.
Even if the damage does not exceed the required value, you should still report the damage by reaching out to us at support@landfolk.com. Then the extent of the damage will be assessed. If you wish, we can help you by contacting and charging the guest for compensation.
If you as a host are prevented from welcoming guests with already planned bookings due to an unforeseen damage caused by previous guests, your loss of rental income will be covered by the insurance.
Our supplementary insurance covers the buildings and objects that are covered by your own holiday home insurance in regard to the insurance policy. Your associated property like your boat, cano, ATV or similar vehicles are not covered by the insurance. You can read more in the terms below.
For our guests
In Denmark, Norway and Sweden
Cleaning, utility costs and insurance are always included in the price. So during a stay in a Landfolk holiday home, you’re covered by Landfolk’s insurance. This includes a broken dining table, damaged TV, stained mattresses, visible and extensive scratch marks on doors from pets and broken valuables with an estimated value above DKK 1,000/NOK 1,000/SEK 1,000/€ 100.
In Germany, France, Italy and Spain
Cleaning, utility costs and insurance are always included in the price. So during a stay in a Landfolk holiday home, you’re covered by Landfolk’s insurance. This includes a broken dining table, damaged TV, stained mattresses, visible and extensive scratch marks on doors from pets and broken valuables with an estimated value above € 50.
In Denmark, Norway or Sweden
You contact Landfolk as soon as possible at support@landfolk.com and describe the damage. We will make sure to contact the host, who is responsible for making a damage report to Gjensidige.
In Germany, France, Italy and Spain
You contact Landfolk as soon as possible at support@landfolk.com and describe the damage. We will make sure to contact the host, who is responsible for making a damage report to their insurance. If the damage results in a payment, your deductible of € 50 will be claimed.
In Denmark, Norway and Sweden
As a guest, you don't have a deductible when something happens in a Danish, Norwegian or Swedish holiday home.
In Germany, France, Italy and Spain
As a guest, you have a deductible of € 50 when something happens in a German, French, Italian or Spanish holiday home booked on Landfolk.
