Insurance
At Landfolk we have an insurance with Gjensidige (Denmark, Norway and Sweden) and Trustiway (Germany, France, Italy and Spain) which cover sudden damages that happen during a rental period.
Frequently asked questions
For hosts
If a guest causes damage during a stay in your Landfolk holiday home, our insurance will cover damage on your property. This includes a broken dining table, damaged TV, stained mattresses, visible and extensive scratch marks on doors from pets and broken valuables above the minimum value specified for your country.
Our supplementary insurance does not cover damage caused by fire, theft or damage caused by storm or water as well as fungal damage and missing objects. In these cases, please contact your own insurance.
Our supplementary insurance does not cover damage caused by fire, theft or damage caused by storm or water as well as fungal damage and missing objects. In these cases, please contact your own insurance.
You report the damage by contacting Landfolk at support@landfolk.com, and we will send you a damage report. Once you have completed and submitted the report together with images of the damage (and preferably original purchase receipts), the relevant insurer will process it.
In some countries, Landfolk will also help you collect the guest's deductible if the claim is accepted.
In some countries, Landfolk will also help you collect the guest's deductible if the claim is accepted.
You should always report the damage as soon as possible after the guest has checked out. In some countries, there is a hard deadline to report within a certain number of days in order for your claim to be eligible, as described in the insurance terms.
Even if the damage does not exceed the required value for an insurance payout, you should still report the damage by reaching out to us at support@landfolk.com. Then the extent of the damage will be assessed, and if you wish, we can help you by contacting and charging the guest for compensation.
If you as a host are prevented from welcoming guests with already planned bookings due to an unforeseen damage caused by previous guests, your loss of rental income can be covered by the insurance according to the applicable conditions.
Our supplementary insurance covers the buildings and objects that are covered by your own holiday home insurance in regard to the insurance policy. Associated property like your boat, canoe, ATV or similar vehicles are not covered by the insurance. You can read more in the insurance terms.
For our guests
Cleaning, utility costs and insurance are always included in the price. So during a stay in a Landfolk holiday home, you're covered by Landfolk's insurance for sudden and unforeseen damage such as a broken dining table, damaged TV, stained mattresses, visible and extensive scratch marks on doors from pets and broken valuables above the minimum value for your country.
You contact Landfolk as soon as possible at dispute@landfolk.com and describe the damage. We will make sure to contact the host, who is responsible for making a damage report to the insurer. If the damage results in a payment and a deductible applies in your country, that deductible will be claimed from you.
Your deductible depends on the country where the holiday home is located. In some countries, you have no deductible as a guest when a covered damage occurs. In others, you have a fixed deductible per claim, as described in our insurance terms.
