Insurance
Has there been an accident? Read below and find answers to the questions that might arise in case of an accident or unforeseen damage during your stay in a Landfolk holiday home.
At Landfolk we have an insurance with Gjensidige which covers sudden damages that happen during a rental period and which are not covered by your own holiday home insurance.
Frequently asked questions
For our hosts
Danish, Norwegian and Swedish holiday homes
If a guest causes damage during a stay in your Landfolk summer house, our insurance will cover damage on property that your own holiday home insurance does not cover. This includes a broken dining table, damaged TV, stained mattresses, visible and extensive scratch marks on doors from pets and broken valuables with an estimated value above DKK 1,000/NOK 1,000, etc.
Our insurance does not cover damage caused by fire, theft or damage caused by storm or water nor fungal damage and missing objects.
You report the damage by contacting Landfolk at support@landfolk.com, and we will send you a damage report. Once you have completed and submitted the report together with images of the damage (and preferably original purchase receipts), Gjensidige will process it.
You should still report the damage as explained above, and then the extent of the damage will be assessed. We will help you by contacting and charging the guest for compensation.
If you as a host are prevented from welcoming guests with already planned bookings due to an unforeseen damage caused by previous guests, your loss of rental income will be covered by the insurance.
The insurance covers the buildings and objects that are covered by your own holiday home insurance in regard to the insurance policy. Your associated property like your boat, canoe, ATV or similar vehicles are not covered by the insurance.
For our guests
Cleaning, utility costs and insurance are always included in the price. This means you can focus on being together with your family when you’re away, instead of looking for an electric meter or thinking about the bills waiting, when you get home.
In Denmark, Norway or Sweden
You contact Landfolk as soon as possible at support@landfolk.com and describe the damage. We will make sure to contact the host, who is responsible for making a damage report to Gjensidige. If the damage results in a payment, your deductible will be claimed.
In Germany
You contact Landfolk as soon as possible at support@landfolk.com and describe the damage. We will make sure to contact the host, who is responsible for making a damage report to their insurance. No deductible will be claimed.
In Denmark, Norway or Sweden
As a guest, you have a fixed, low deductible of DKK/NOK 1,000 per damage (depending on which country you have booked in). It provides security for you and for the host.
In Germany
As a guest, you have no deductible when something happens in a German holiday home booked on Landfolk.
Read our terms
Danish, Norwegian and Swedish holiday homes
