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Guest terms

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Introduction

These terms and conditions apply to all services that Landfolk A/S, Bülowsgade 68, 3 tv, 8000 Aarhus C ("Landfolk", "us", "we" or "our") offers you as a guest when you use our platform (“Platform”) for arranging holiday home rentals. When you create a user profile as a guest on our Platform, and when you complete a booking, you also accept these terms and conditions.

We have aimed at communicating terms as clearly and distinctly as possible below. Should you happen to still have questions, then please don't hesitate to reach out to us via support@landfolk.com .

1) Arrangement

Our mission is to create a Platform which enables private rental of holiday homes easy and manageable for both guests and hosts. As a Platform, Landfolk handles the dissemination work in relation to the rental of holiday homes on behalf of hosts and at their expense and risk. When you book a holiday home on our Platform, an agreement is therefore established between you and the host concerning the rental of the holiday home in question for the selected period and on the terms stated in the notice on the Platform, with the addition of the rights and obligations between you and the host, which follows from these terms.

We therefore assume no responsibility for any disputes between you and the host, and do not engage in such, just as we do not guarantee the host's compliance with any applicable law.

2) Use of the holiday home

The holiday home may only be used for holiday purposes, unless otherwise agreed with the host, and with only the maximum number of guests as stated on the Platform, including children. Pets may only be brought when stated as permitted by the host on the Platform and further stated in the entered into rental agreement, where you have actively stated that you will bring pets during your booking.

The holiday home must be used in accordance with these terms and any guidelines that the host has adopted for the use of the holiday home, when you have been informed of these in connection with your booking.

Should the holiday home be used in violation of these terms and conditions, including the above guidelines, the legislation in force at any time, to the inconvenience of the area's residents and guests, in violation of public order in general or for purposes other than holiday purposes, then the rental agreement shall without notice, and with immediate effect, be revoked by the host.

3) Condition and facilities of the holiday home

The holiday homes on the Platform are privately owned and are decorated according to the host's personal style, taste and needs. The holiday homes are therefore not the same, just as furniture and equipment will vary.

However, a holiday home will - unless otherwise stated in the notice - be equipped with:

  • stove, coffee machine, cutlery and kitchen utensils for the permitted number of guests as well as basic goods, such as spices, salt and oil, dishwashing liquid or tabs (if the holiday home has a dishwasher), garbage bags and basic cleaning products
  • toilet, cold and hot water, hand shower / shower cubicle and toilet paper
  • vacuum cleaner
  • heating source such as radiators or heat pump
  • beds, duvets and pillows
  • waste container or similar. As these are emptied on an ongoing basis, the waste container cannot be expected to be empty upon arrival.

Similar to your own home, the holiday home can be equipped with other things than the above. If there is equipment in the holiday home, including TV, washing machine, dryer or dishwasher that does not work, we are unable to guarantee that the repair can be done during your stay.

We also point out that if the holiday home, according to the listing, has a TV, it is not certain that there are TV channels or streaming services available to you. If the host's streaming services are available to you, it is not permitted to make purchases, rent movies or the like unless the host expressly has agreed to this.

If the holiday home has a wood burning stove, firewood will be provided to light the first fire, so you can get started with the holiday fun right upon arrival. Should you care to use more firewood, you must purchase this yourself. Should there be more firewood at the holiday home, then needed to light the first fire, it is the host's private property, and may only be used if the host has given permission.

If you are in need of special equipment, including equipment for children, you can prior to entering into an agreement contact Landfolk at support@landfolk.com and after entering into an agreement contact the host directly and inquire if the holiday home has such equipment.

The holiday home will be clean at the time of arrival, but the following may unfortunately occur if the holiday home has been empty for a shorter or longer period:

  • There may be cobwebs in the holiday home upon arrival as it can quickly appear from hour to hour
  • upon arrival it may smell damp and stuffy, this can be remedied by ventilating thoroughly and then turning on the heat
  • the windows in the holiday home may appear dirty and there may be sand, flies or the like upon arrival, depending on wind and weather conditions.

If the before mentioned exceeds what can reasonably be expected, or the cleaning condition is otherwise unsatisfactory, complaints may be made in accordance with point 6 below.

It may occur that previous guests have had pets in the holiday home, even though pets are not allowed in the specific holiday home. In this regard, we point out that any allergic reactions as a result of this does not give the guest the right to cancel or terminate the rental agreement, just as Landfolk is not responsible for allergic reactions. In general, we recommend that guests with dust allergies should choose houses with wood or tile floors.

In addition, nuisances from construction noise or other noise from the surrounding area of the holiday home may occur. Host or Landfolk can not be held responsible for this. \

4) Payment terms

Once your booking has been confirmed, a binding agreement has been entered for the rental of the holiday home in question, and the full payment will be charged immediately thereafter by Landfolk via the chosen payment solution. The booking is confirmed when you receive a written confirmation via the e-mail address you provided us with during your booking.

Should the full rental fee not be paid on time, the rental agreement will be terminated with immediate effect. You can also read more about the terms of cancellation after payment has taken place in section 6 below.

All rental prices on Landfolks Platform include general utilities (in the form of electricity, heating and water).

The price also includes final cleaning, so you don't have to spend the last day of the holiday cleaning. However, see more about cleaning under section 5.

5) Other obligations to the host

The holiday home must be used in accordance with these terms and any guidelines that the host has adopted for the use of the holiday home, should you have been informed of these in connection with a booking.

Arrival and departure time

The rental certificate for your booking states arrival and departure times as well as information on when the holiday home is ready for your arrival. Please note that it is not possible to access the holiday home earlier than agreed, just as the holiday home must always be vacated no later than at the time of departure. After the time of departure, you no longer have the right to stay in the holiday home, and the host will therefore be able to enforce access to the holiday home.

Handing over of keys upon arrival is agreed directly with the host.

Number of guests

When booking, the holiday home's maximum number of guests will be stated. At no point of time may more people stay in the holiday home than the maximum number stated in the notice on the Platform. It is also not allowed to park a caravan, motorhome or pitch a tent on the plot, unless the host has agreed in writing.

Cleaning

At Landfolk, final cleaning is always included, so you don't have to spend the last day of the holiday cleaning. However, you are obliged to clean the rented property to a general extent and must leave a nicely tidy holiday home at the end of the rental periode. This means, among other things, that you must:

  • do the dishes
  • empty dishwasher and refrigerator
  • remove hair and debris from pets
  • remove ash from wood stove
  • make beds
  • ensure that closets are cleaned
  • empty trash cans, toilet bins and remove empty bottles
  • clean garden furniture, and place them accordingly, make sure to bring cushions in
  • clean the grill
  • provide regular tidying as well as the placement of furniture as it stood upon arrival.

If the above is not complied with, then additional costs for cleaning and cleaning will be charged.

Smoking

Smoking is not permitted in the holiday home unless the host has accepted this. If this is not complied with, you will be charged with an extra cleaning fee, including the cleaning of walls, etc., with the addition of DKK 5,000 as a result of the violation.

6) Complaints, errors and omissions

At Landfolk, we always strive to create the best possible holiday experience, and it is very important to us that your expectations for the holiday stay are met.

Should something happen to not live up to your expectations, either upon arrival at the holiday home or during your stay, please contact Landfolk immediately about the matter via email at support@landfolk.com . If Landfolk is contacted later than 24 hours after the commencement of the rental periode, your right to claim the defective not longer applies, including claims for full or partial repayment of the rent or compensation.

In the event of a timely complaint, Landfolk will contact the host, who is obliged to seek redress for a defective complaint within a reasonable time, unless the relationship is due to your own circumstances. If the defect is not remedied, you must contact Landfolk via the above-mentioned e-mail as soon as possible and before the time of departure.

As a guest, you are responsible to the host for any damage that you or your guests may cause to the holiday home during the stay, as well as associated furniture and movables. Should any damage occur in the holiday home, you must notify Landfolk immediately.

7) Changes and cancellation

When you make a booking via the Platform, you accept and approve the applicable cancellation rules for the host in question as well as the host's other terms and guidelines that you have been informed.

As a service we offer guests a 48 hour right to cancel, which allows you to freely cancel your booking within 48 hours of receiving your booking confirmation for a full refund, as long as you have not yet checked in. If you wish to use this right to cancel, please send us an email on support@landfolk.com. The time of cancellation is same as the point in time that Landfolk receives your cancellation email.

Do you wish to cancel your booking after this 48 hours of receiving a booking confirmation, the following conditions apply. Please note that our hosts can choose between three different cancellation policies, and it's important that you read the cancellation terms for the listing that you wish to book.

Flexible

Guests are free to cancel bookings within 48 hours after receiving a booking confirmation or until 14 days before the agreed time of arrival for a full refund. Until 7 days before the agreed time of arrival, the guest can cancel for a 50% refund. Guests who cancel less than 7 days before the agreed time of arrival will not be refunded.

Moderate

Guests are free to cancel bookings within 48 hours after receiving a booking confirmation or until 30 days before the agreed time of arrival for a full refund. Until 14 days before the agreed time of arrival, the guest can cancel for a 50% refund. Guests who cancel less than 14 days before the agreed time of arrival will not be refunded.

Strict

Guests are free to cancel bookings within 48 hours after receiving a booking confirmation or until 60 days before the agreed time of arrival for a full refund. Until 30 days before the agreed time of arrival, the guest can cancel for a 50% refund. Guests who cancel less than 30 days before the agreed time of arrival will not be refunded.

In case you wish to change the dates for an existing booking

Depending on the availability of the summer house you may be able to change your booking. If you wish to extend, shorten or otherwise change your booking, please sund us an e-mail at support@landfolk.com. Please note that if your desired dates are not available, or if the host cannot accept the changed dates, your original reservations dates and the above cancellation terms still apply.

8) Cancellation, force majeure and unusual events

The host has the right to cancel the rental agreement if it turns out that the host and / or Landfolk are prevented from making the holiday home available in the following cases, regardless of whether it could be foreseen at the conclusion of the rental agreement:

  • Force majeure, including but not limited to strikes, epidemics, pandemics, war, natural and pollution disasters, border closures, floods or other unusual weather conditions
  • fire
  • public injunctions or prohibitions
  • theft or other damage to the house making it uninhabitable
  • host's sale of the property, death, bankruptcy, legal action, or the like making it impossible to carry out the booking.

In these cases, you will be refunded the amount paid.

In these cases, default rights can not be asserted against Landfolk or the host. However, Landfolk will, if possible, find an alternative house that the guest can book.

9) Landfolk's responsibility

Landfolk runs the Platform for arranging rental of holiday homes between guests and hosts. Landfolk is not a party to the rental agreement that you enter into with the host via our Platform.

By using our Platform, you agree that your sole remedie in the event of Platform shortcomings, including - but not limited to - lack of performance or inaccessibility, is to delete your user profile on the Platform.

We are under no circumstances responsible for indirect losses that you may suffer when renting holiday homes on the Platform.

10) Opportunity to appeal

You have the opportunity to bring a possible dispute with the host to the Appeals Board for holiday home rental, Amagertorv 9, 2., DKK-1160 Copenhagen K. Further information about the Appeals Board can be found atwww.ankenaevnferiehus.dk. Alternatively, the European Commission's online complaint portal www.ec.europa.eu/odr can be used to lodge a complaint. \

11) Youth groups

To book a holiday home on our Platform, you must be 18 years of age or older. If the holiday home is to be booked for a group of more than 3 people, all residents must be at least 25 years old, unless otherwise agreed with the host if or the holiday home shall be used for a family stay (parents with children and young people).

12) Data protection

When you create and use your Landfolk user profile, we process certain personal information about you. You can read more about how we process your personal data and your rights in our personal data policy, which can be read here.

13) Choice of law and venue

Any dispute or claim arising in connection with the booking, or default or invalidity thereof, is subject to Danish law, disregarding the Danish conflict-of-law rules.

The venue is the Court in Aarhus.

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